Day 124
Well, Comcast is getting the ol’ heave-ho tomorrow from yours truly. I’m a sucker for giving someone a second, third and well, fourth chance and if things aren’t right by then … sayonara!
So, they have screwed me over one too many times … so, they are history.
At least I think so!
I ordered services from WOW (apparently based out of CO, but until moving here I had never heard of them) … they are supposed to have GREAT ratings on services. So, we shall see.
The two guys who came out to do the uninstall of Comcast and the install of WOW were nice but I couldn’t understand them their accents (Russian? Polish? Slavic of some nature?) were so heavy. Great. So, they left and I had questions unanswered cuz I figured why bother asking? I wasn’t about to understand their answers anyway. Lovely. I’d had enough with “service” people for the day so I will call them tomorrow. We’ll see how it goes.
My phone is somewhat static-y and I noticed some wavy/slow-mo weirdness going on while the TV was on tonight. So, the verdict is still out on this company. I am having the same problem I had with Comcast and call waiting, too … so, in that department I am NOT a happy camper.
Which makes me wonder what the heck has happened to customer service?
I am in the service industry and am a good (sometimes too good) consumer. And when I spend money at a store I really think it would be nice if the clerk THANKED me for shopping at their establishment. Same for a restaurant – whether it’s a sit-down place or a fast food drive-thru.
And I’d like whatever I buy – whether it food or goods or services to be of quality and done well and correctly … the FIRST TIME. I don’t want to have to send food back. I don’t want a surly waitress. I don’t want to get home with products that are inferior that I have to return. And I certainly don’t want someone to promise me something and an arrival time of such and such … and then arrive 4 hours late and not be able to deliver what was promised in the first place.
Do your job! And THANK ME for supporting your business.
And for that matter … if I call to request your services … CALL ME BACK. I’ve lost count of the fencing companies and landscapers I’ve called to give me a bid on my outdoor projects. NO ONE has contacted me back. Is business THAT good that they don’t need mine?
The owner of a local blinds company came out earlier this week. His half-assed, lackluster sales presentation (if one could actually call it that … some measurements put on paper and him kind of telling me what they had – though I kept asking if he had brochures or samples to show me … and yes he did but they were in the car) was pathetic at best. Why did he even bother coming out if this is what he had to show people? Even if I liked his product I wouldn’t give him my business.
Where is customer service?
I was in Ace Hardware yesterday and before I could even sign my name to the sales slip the checker was scanning someone else’s items. No thank you to me. She kind of ripped off my receipt and tossed it in my direction. No eye contact. No smile. No thank you. And certainly, no “Have a nice day.”
I hate to think that please and thank you and taking a few extra minutes with customers has gone the way of typewriter or drive-in movie theaters … but I’m beginning to think so. I find it very sad.